Dental & Facial Aesthetic Services

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4.9
Based on 1777 reviews
Katie and Jay were very helpful today sorting me out with my whitening treatment and explaining it to me very well.Two lovely people!
Charlie J.
17:00 02 Apr 26
Had a clean with Kal and Jo, both were very kind and spoke with clarity on everything! Felt comfortable the whole time. Thanks guys 🙂
Tobias G.
12:14 09 Apr 26
I’ve had my orthodontic treatment at Smileworks Liverpool over the past year with Eduardo and Kayleigh, and it’s been such a positive experience throughout! They’ve both been consistently kind, welcoming, and professional, which really puts you at ease.Eduardo made everything clear from the start, so I always felt confident in the plan. Both of them made every appointment feel calm and straightforward, which made the whole process much easier than I expected. Kayleigh fitted my braces and was gentle, patient, and made sure I was comfortable the entire time.Everything has felt smooth, well organised, and never rushed. I’m due to have my braces removed next month and I’m really looking forward to seeing the final result. I honestly couldn’t recommend them enough. I can’t thank you both enough!
Patrycja C.
11:04 09 Apr 26
The receptionist needs to be fired.Absolute shambles of a company.Took a deposit months ago for a procedure. Has no appointments at suitable times. When asked for refunds of the deposit she keeps asking for a signed refund form which she doesn’t send to us. When asked why can’t you process a refund for a procedure you can’t schedule she basically said, ‘it doesn’t work with my agenda’.Chargeback initiated because this company lacks basic customer service.Update following reply from Katie: -You can defend your reception team if you like, but the reality is that your processes are outdated and impractical. You took a deposit for an appointment that your own team cancelled, then held onto that money for over five months. During that time, you repeatedly insisted that we complete a form explaining why we wanted to cancel rather than reschedule, as if a simple explanation over the phone was not acceptable. You made it clear in your own email that this form was “required.” I can attach that email to this review if needed.What is particularly telling is that the moment this review went live, you suddenly managed to process the refund without requiring anything at all. That raises an obvious question: if it was always this simple, why put a client through months of unnecessary back-and-forth instead of just handling basic admin properly?As for your claim about having plenty of appointments available, that is misleading. None of those slots were out of hours, and your team offered virtually no flexibility. Trying to schedule something workable around normal commitments has been unnecessarily difficult.This situation did not require anything complicated. It required basic common sense and accountability. If you cannot deliver what you offer, then be honest about it instead of creating obstacles for your clients.
Senor E.
08:13 09 Apr 26
The team was very friendly and helpful today with my braces process credit to eduardo , Paula and andreea with their service it’s much appreciated and highly recommended.
Sean R.
16:52 08 Apr 26
Eduardo and Emily were helpful, friendly and professional. Eduardo explained everything on my scan so well. Thanks all!
Sian P.
14:02 08 Apr 26
Dr. Eduardo provided an excellent experience from start to finish. I visited the clinic to replace my fixed retainer, as my previous one was bulky in several places and kept breaking. I later returned to have a removable retainer made, and both visits were outstanding.Dr. Eduardo made my new retainer perfectly. It is now smooth, thin, and very comfortable, which has made such a difference for me. Before seeing him, I was experiencing a lot of discomfort, and thanks to his work, that has now been completely resolved.I am usually quite anxious about dental visits, especially in a foreign country, but Dr. Eduardo made sure I felt comfortable and reassured at every stage of both appointments. He listened carefully to all of my questions, answered everything thoroughly, and gave me as much time as I needed without ever making me feel rushed.I am also very grateful to the practice manager, Katie, who helped me sort everything out and kindly fitted me into the schedule at the earliest convenience. That support helped me a lot and made the whole process much easier.I am extremely happy with my experience and can confidently recommend Dr. Eduardo ☺️
Emilia G.
19:44 07 Apr 26
My experience at Smileworks is always extremely positive, all of the staff there really go above and beyond to make your experience a comfortable one. I want to say a special thanks to Hamza and Tey who explained every step of my treatment (which was huge for me as an anxious dental patient!) and reassured me the whole way through. Would recommend this practice to anyone, thank you again!
Rio P.
17:55 07 Apr 26
I had my first appointment in forever and Khal and TG made me feel so comfortable, it was painless!Such great appointments available especially if you’re working in the city centre!
Mason D.
06:37 07 Apr 26
On the front desk - James, Mishima & Emily were really helpful, upbeat and well-informed.During treatment - Teyha & Becca ensured my experience was comfortable & positive & they gave me clearly-defined & easily executable aftercare info.
Ben C.
17:15 04 Apr 26