Getting Dental Treatment Abroad? *Real stories* from 2019 to help you decide

Is dental treatment abroad (dental tourism) a good idea in 2019?

Our dentists and specialists take a look at whether it’s possible to get cheap dental treatments abroad and whether dental tourism is really ‘painless’ as the adverts claim.  Our experts examine some of the many ways you can be caught out with smart advertising and overblown claims and give useful and impartial advice on whether you can get treatment abroad safely or whether it’s best to stay right here in the UK.

 

 

‘Painless’ dental treatments abroad?

Today we’re here to discuss dental tourism and the often heavily advertised concept of getting ‘painless’ treatments abroad.  Our cosmetic dentists and specialists will also take a look at some of the other treatments popular with dental tourism companies like crowns and porcelain veneers – and whether going abroad for treatment is a good idea.

 

 

Why listen to us?

Smileworks are Liverpool’s top dental practice and one of the largest independent dental practices in the UK.  We place hundreds of dental implants right here in Liverpool and hear lots of stories of dental treatments abroad.

 

Smileworks are one of the largest collection of experts in this area and we’ve got a lot of highly qualified professionals who’ve crowd-sourced impartial professional advice (and some horror stories) about dental tourism.

 

 

Dentistry isn’t painful – but the bill can be!

Getting big treatments such as implants, porcelain veneers, crowns or any dental treatment is not painful.  Come on it’s 2019 after all and dental treatments aren’t painful.  If you experience pain at the dentist you need to change your dentist.  Sedation, local anaesthetic and our advanced skills mean you won’t feel pain during your procedures.  Good dentists are in the business of getting patients out of pain, not causing it.  Still don’t believe us?  Here’s some proof from our own patients…

 

dental tourism

 

cheap dental holidays

 

dental treatments abroad

 

is dental tourism a good idea?

 

 

The real cause of dental pain

 

The only pain caused by big dental treatments such as smile makeovers, implant placements, crowns, veneers and injections is caused sometimes by poor technique but by the bill when you are overcharged or when you’re mis-sold treatment.

 

These problems can be avoided.  Yet we’re seeing more and more bad dentistry  coming out of Europe where patients have had dreadful experiences in a ‘wild-west style’ under-regulated, over-salesy and sometimes downright dangerous dental tourism industry that appears to be growing.

 

“Every patient I have ever seen whose been treated abroad always had very inflamed gums, food packing, poor aesthetics and complains about changes in their bite or pain in the jaw joint.”

 

Paula “Bambi” Reed | Dental Hygiene Therapist

Smileworks 2019

 

 

We gain nothing by criticising others, we’re here to help

 

Here at Smileworks we’re not in competition with dental tourism companies so haven’t got an axe to grind.  In fact we’d rather stay out of the crosshairs of these well funded and large businesses with a penchant for less than reputable treatment of others.  It’s risky for us to speak out but were scientists and healthcare providers so it’s also our duty to do so.

 

How much dental tourism is there in the UK?

 

What procedures are most popular?

Dental tourism often involves larger cases and even the international medical travel journal (IMTJ) says it’s not worth going abroad for less than four or more implants.  That said, we’ve heard of root canal treatment and fillings being done abroad.

 

Medical tourism worldwide

In general, medical tourism is a booming business that approximately two million people worldwide take advantage of on an annual basis.  The UK spends approximately £5.8 billion a year on dental treatments and dentistry is becoming one of the most sought after treatments within the medical tourism industry.

 

Dental implants turkey

 

 

Where do most Brits go for their treatments abroad?

The most popular destination for Brits seeking dentistry abroad is Hungary where a staggering 35,000 people each year get treatment.  Other popular countries include Slovakia, Turkey, Poland and Greece.  Do a quick google search for “cheap dental treatments abroad” and you’ll see lots of adverts on for the most popular countries to visit.

 

Is the dental tourism industry really growing?

We’re only talking about our practice and our dentists and what they’ve heard here.  We’ve also done plenty of research and spoken to some other practices and ‘secret shopped’ dental tourism companies to see what their processes are.

 

That’s 22 dentists, dental hygiene therapists and dental nurses.  That’s a lot of experience.  So we believe our conclusions are representative of the true picture in 2019.  It may be that patients come to us when they’re in trouble because of our positive reputation.  Or it may be there are more patients in trouble in recent times.

 

Whichever is true we need to talk about it so you can avoid the pitfalls of dental tourism.

 

Thankfully the total numbers of people going abroad for treatment appears to be declining.  The heyday for dental tourism for Brits was the noughties.  Big news stories in 2005 (when Hungary joined the EU) proclaimed the industry was exploding.

 

But that’s fourteen years ago now and although dental tourism in general (like everything) is on the rise, dental tourism by British patients to Hungary has declined by almost 40% say the IMTJ.

 

We’re also seeing more and more coverage in the news about how to claim when your treatments have gone wrong or been mis-sold.  See this article in the Telegraph about how to fight back against being ripped off abroad.

 

This is a development of recent years and as the competition grows with UK practices offering lower prices, the international companies (out of desperation) are getting more heavy handed with their advertising and sales tactics.  That said, international medical tourism is increasing from countries like Germany and other EU states.  In fact more reputable foreign dental companies are now opening up in the UK because it’s cheaper here now and they can do a better job.

 

Why get dental treatment abroad?

 

Is it really cheaper?

Some adverts claim you can get 4 crowns fitted for the price of 1 on average when compared to the UK.  There’s also the rise in popularity of low-cost airlines with flights being cheaper than ever before.  This helps dental tourism companies tempt patients into treatments with package deals.

 

So cheap flights, cheap materials and favourable exchange rates are enticing factors that influence many to take the leap and make their dreams of a smile makeover a reality, for a fraction of the cost.  While the theory is sound, you will read below that the actual position can be very different.

 

 

The influence of social media

Love Island fever gripped the nation in the summer of 2018 and one contestant caught the eyes of viewers with his pearly-white smile.  He mentioned in his introduction to the show that he had undergone dental surgery in Turkey and subsequently Google searches such as ‘veneers Turkey’ and ‘Turkey teeth veneers price’ shot up overnight.

 

Many dental clinics abroad advertise their low-cost fees and offers on social media and Google with claims of cheap smile makeovers, holiday experiences and VIP services.

 

We believe this softens the serious nature of complex dental procedures s and we’re concerned that some companies are specifically targeting certain patients more likely to succumb to a sales pitch.

 

Aggressive advertising campaigns

The lure of cheap cosmetic dental procedures abroad is strong, with clinics offering free consultations, examinations, reimbursement of flight tickets and transfer from the airport.

 

Others offer free hotel stays and holiday packages.  Seem too good to be true?  Well it is.  The materials, service and expertise you get abroad is so cheap that they can literally afford to throw in all these extras and still make a decent profit.  Two things dramatically increase the chance of a successful dental treatment; good materials and a good dentist.  Both are expensive.  So on which of those two are the corners being cut?

 

Easily the best dentist appointment I've had. I was recommended to go by a friend who couldn't have spoken more highly of them. The facilities are top notch, service friendly and comforting. The staff were great. The treatment was thorough, honest and well explained. First class (excuse the airline pun...you'll see why!)
Adam Samy
Adam Samy
19:10 01 Jun 17
I found Smileworks after looking online for the best specialist orthodontist, and after several visits now, I do believe that they live up to the hype! Every visit has been a pleasure, with the excellent reception always offering a warm and hearty welcome. Due to the severity of problems with my teeth, my treatment plan is extensive and means that despite being early days, I have met with and been treated by a range of the staff here; I can confirm that they're all fantastic and incredibly thorough - everything is explained in detail and nothing is ever rushed. I should also thank Paula (and her assistant whose name I've forgotten - sorry!) yesterday for cleaning the insides of my teeth so thoroughly when I don't even think it was necessarily part of the appointment (the appointment was for a filling). I look forward to continued excellent care from Smileworks and can't wait to get my braces on! Cheers guys!
Michael Kelly
Michael Kelly
08:04 14 Apr 17
Absolutely great find. Friendly staff and MJ who treated me was professional, reassuring and positively fantastic about what my needs were and what I was looking for. There was no pressure on anything and she spoke in depth about full details on every procedure without any rush in me in making an option. I will definitely be visiting again. Thank you once again!
Samina Mubarak
Samina Mubarak
20:02 06 May 17
Absolutely excellent service. All the staff are friendly and make sure all your treatment options are fully explained. Don't do anything unless your 100% sure of all that's available. Shiron made sure my treatment was the absolute best it could be.
Keith Chellew
Keith Chellew
18:41 24 May 17
I had dental work and a procedure on my top lip. I was really nervous on my first visit but the staff are truly lovely and put me at ease straight away. I loved the quirkiness of the waiting room- very different from any dentist/doctors waiting room I've been in. The treatment rooms are very clean, love the design and layout. I also loved the patients photo smiles on the wall!! straight away I relaxed and I could feel the friendliness of the staff. MJ really listened to my fears and listened to what I required, she understood completely my views and the treatment I received was given exactly as I requested!! They really want to help you and they're interested in what you have to say - they love their job!!! I've made a follow up visit and will continue to use them. I've also recommended Smileworks to my friends and will continue to do so.
Nicci Richards
Nicci Richards
20:11 26 Feb 17
Despite that they're very nice people and have a sense of humour, I took an appointment for check up because I had gum infection between two lower back teeth. They made me pay 40 pounds just for checkup between two teeth. As I am student, this is more than a lot to me and I didn't know where to go except them. Anyway, there was no solution 🙂 They took an x-ray and started noting down my teeth details 'where fillings are' and nothing else happened.
Rami Jarjour
Rami Jarjour
19:06 13 Apr 17
I went to Smileworks to have the composite reconstructions on my two front teeth replaced as well as my teeth whitened. On my first appointment with M.J I was given detailed explanations of what these processes involved, which not only eased my apprehensions but stood out from all the previous dentists I had visited. The teeth whitening took approximately two weeks, after which I had the most amazing reconstruction done on my front teeth by Dr Billal Arshad, including a flawless colour match to my newly whitened teeth. The treatment I received was incredible and the end results speak for themselves, I have had numerous people within the fist week comment on how incredible my teeth look. To all the staff at Smileworks I say thank you so much, you have made me a very happy customer.
David Birtles
David Birtles
11:55 26 Jul 17
The staff at Smileworks are fantastic, very welcoming and accommodating. They are always happy to go the extra mile to help you. I had fast braces and 1ml lip filler, i absolutely love the result. Would 100% recommend to anyone looking to get braces or facial aesthetics, they really listen to what you want and combined with their professional knowledge you achieve the perfect result.
Kerry Browne
Kerry Browne
10:46 27 Jul 17
I received my Spmu eyeliner treatment today at Smileworks. I am completely over the moon with the results and would highly recommend the treatment. The clinic itself it just wonderful really clean, fresh and highly professional. My therapist was Hannah Taffe who was extremely knowledgeable, but also so warm and welcoming and put me completely at ease. The treatment was really relaxing and didn't hurt one bit. So very impressed and will certainly be back. Next time I will be booking in to see an orthodontist. Huge thanks to Hannah you really are just fabulous. Sarah Bell xx
SARAH BELL
SARAH BELL
18:10 05 Aug 17
Visited smileworks Saturday, place is amazing everyone was really welcoming and friendly. I was given all the answers to any questions i had before I even asked them!. Hannah was fantastic she gave me a full consultation. I am really happy with the outcome. I will be visiting smileworks in the future.
Laura Harte
Laura Harte
18:39 07 Aug 17
The most welcoming and friendly staff I have ever experienced anywhere, let alone a dentist. I felt in safe hands from the get-go and was so happy with the staff arranging appointments for me even outside of the practice. The creative and clever practice design (airplane) topped the fun experience off! Thanks MJ, Georgiana and Heloise.
Sean Donohue
Sean Donohue
22:03 03 Sep 17
Had my fast braces fitted at Smileworks at the beginning of the year and recently had my lips done, MJ and the team are Lovely! Always a Friendly and professional service! Perfect opening hours which work around my job. Highly recommend! 😀
Elle Benson
Elle Benson
13:25 05 Sep 17
I did went Saturday morning as an emergency customer. No previous contact with them in the past. I was extremely happy of what I found. The place itself & location is great. But even better the staff; They were very understanding and helpful. MJ who finally attend my case did work the extra mile (and extra time too :)) so later than 17:30 Sat. Quick/Nice/Effective & Reliable. So far the best dental clinic I have been. Definitively I will recommend & use them again.
FERNANDO
FERNANDO
13:30 03 Oct 17
After breaking a tooth whilst away in Liverpool, I googled local dentist and called the first number in the list. Smileworks offered me an A1 service and managed to temporary fix my tooth until I returned home allowing me to continue my few days away. Not only was the cost very reasonable for an emergency appointment their practice is the funkiest I’ve ever seen. The dental staff were all fantastic too, I couldn’t have asked for more. Just gutted that there isn’t a smileworks in Cambridgeshire!
Lee Clayton-Harvey
Lee Clayton-Harvey
16:21 24 Oct 17
If you're looking for the best place for your treatment, you've got to choose and visit smile works. They make you feel beautiful, their all friendly and talented personnel. Their welcoming smile alone will make you feel at ease that you're in the right place for your treatment. Their smile really works.
Tiana Bukolami
Tiana Bukolami
22:52 11 Nov 17
teamI'd like to provide you with some feedback on my treatment to date:After 1:1 advice and guidance with the smile-works team, I recently attended for my first treatment (root canal). I was greated and treated professionally throughout, experienced no pain, and was informed and entertained by MJ, whom I found to be extremely reassuring, competent and also hilariously funny. Withought hesitation I can fully recommend this practice, and I am so excited about completing my planned course of treatment, which is bespoke and excellent value for money, just in time for Christmas !Kindest regards DaveSent from my i
nicola jonnes
nicola jonnes
15:31 22 Nov 17
5 Star service and quality! Had my lips done for the first time and couldn't be more happy with them! MJ works wonders, would recommend 100% !!
davina Johnston
davina Johnston
14:10 25 Nov 17
Wow what an absolute amazing experience said no person ever going to the dentist. Well until now...Had severe pain due to a Wisdom tooth and couldn't sleep the night before and knew I had to finally face my fear and go to the dentist and get this sorted. Sat up all night due to lack of sleep watching and reading horror stories on having a Wisdom tooth removed and was dreading it more and more as time went on.Called Smileworks at 9am Saturday morning to get an emergency appointment and was given one within 3 hours. When i arrived I was greeted with cheer into what could only be described as the coolest dental reception area of all time. The receptionist (forget her name) automatically put my mind at ease.Normally my experience at dentists was sit and wait for an absolute age to be called. Not at Smileworks. MJ came into the reception area so cheery and got me and brought me to the room which was something out of a futuristic movie it was absolutely amazing.From start to finish MJ kept my mind at ease telling me every step of the way on what was happening and what the plan of action was. We even meditated over the removal of my wisdom tooth which really calmed me down. MJ was absolutely amazing in the removal and I had built up such a hype and horror pictures of what was going to happen. The exact opposite happened.This had made me build up my confidence in a dentist again and I would highly highly highly recommend Smileworks to anyone.
Kyle Boyd
Kyle Boyd
14:03 27 Nov 17
Me and my mum came here for the first time last year,and I can’t praise Mj and the staff anymore we felt so welcome and at ease straight away. My lips where and still are amazing and i get so many compliments! They literally do go “above and beyond” and totally make you feel “first class” x
Vicky Diamond
Vicky Diamond
20:49 28 Nov 17
I arrived at Smileworks just as they were closing early for the Christmas break. When I explained my situation (needed emergency treatment) & was going on holiday on Boxing Day MJ agreed to sort out my tooth. She was so friendly & I didn't feel like I was putting her out at all. One of the girls who had her coat on to go home even offered to stay to help. Within 20 minutes I was sorted out & could get on with my Christmas shopping!!! Thank you MJ & the nice dental nurse I now know I go away without having to worry about my tooth. 👍
Pauline McLoughlin
Pauline McLoughlin
02:06 24 Dec 17
Had my lip filler done here as well as a non-surgical nose job and couldn't be happier with the results. Such friendly staff who are all amazing at what they do and give me all the information I needed prior to my treatments. I wont be going anywhere else in Liverpool other than Smileworks!
Lauren Thompson
Lauren Thompson
13:05 26 Dec 17
I felt so welcome and comfortable here! I admire Dr MJ very much, because I did root treatment, which I thought was painful and complex. But it only took 1 hour and I did not feel a little pain. I trust them so much that I feel sleepy! And the reception girls are energetic and full of smiles. This is a wonderful place to make your smile beautiful and confident!
jiadi he
jiadi he
16:57 02 Jan 18
Smileworks are by far the best dentist I’ve been too!! So friendly and welcoming, the waiting area is fun, the receptionist are very helpful and informative, the dentists are highly skilled and make you feel comfortable and are very reassuring. I have had metal braces before when I was younger and feared getting them again but I am happy I went with Smileworks MJ and Bambi who have both been my dentist are fab as well as each assistant that supports them. I actually enjoy going each month and finding out what stage I am at and what’s to come next I never feel anxious. I’ve actually referred two people here, worth every penny 🙂
Emma Gillespie
Emma Gillespie
16:53 04 Jan 18
Reception staff welcoming and friendly. Decor is cool. Bambi and Eva so friendly patient and welcoming. Bambi explains the treatment plan and is patient. Got other few appointments to go. Would recommend. Thanks
Da Mc
Da Mc
19:03 10 Jan 18
I’ve been going to Smileworks for all my treatments since it first opened and I have not and will not go anywhere else. Everyone is always commenting on how good my lips look, my skin. My teeth are straight after only 3 months of a brace. Everyone there is so friendly and everything is explained throughly. The surgery is so clean and modern and MJ is the most qualified person out there for anything you need. I shall be continuing to go there for the rest of my time. Amazing. Love all the team at Smileworks 💕
Keeley Cawley
Keeley Cawley
00:32 17 Jan 18
I have visited MJ at Smileworks many times and I can not recommend the company any more ! All of the staff are so friendly and make you feel welcome as soon as you walk through the door. I always look forward to visiting Smileworks because the experience is always positive, the treatments provided are fantastic and I always leave feeling a million dollars.
Rebecca Zaidi
Rebecca Zaidi
20:11 16 Jan 18
First class customer service and care. The vibe of Smileworks is friendly yet ultimately professional. I have completed 3 sessions of PLEXR on my eyelids and the results are incredible! I will not hesitate to come back. Thank you Smileworks, you really have helped me to rebuild my confidence 😌
Sarah Parkinson
Sarah Parkinson
17:12 19 Jan 18
Called and obtained next day appointment. Clear instructions on how to find the surgery. Very thorough examination. X-rays and dental photos fully explained. Options for further treatment discussed. Follow up appointment arranged to check burn on my palate roof of which I was unaware and make sure nothing more serious. Dental hygiene scale and polish carried out and very pleased with outcome. Excellent service from Rebecca and Lucy. Recommended A+++++
Stephen Olive
Stephen Olive
18:39 23 Jan 18
A very welcoming, warm, friendly and professional atmosphere. I Felt very relaxed and at ease whilst I had my treatment which was a 1ml of lip filler. MJ was very informative and listened to what I wanted and personalised my treatment. I am super happy with the results and could not have asked for a better practitioner whilst receiving this procedure. Fantastic company and would highly recommend anyone to go here!
helen murray
helen murray
14:27 01 Feb 18
Normally I don't like writing bad reviews but after the experience I had today I felt like I needed too. I rang up today to register as a new patient and I was interested in both treatments smile works provide which is, braces and lip filler but I also enquired about having emergency treatment due to experiencing pain but who ever the receptionist that I spoke to at around 11:00, was incredibly rude and said "the practice is too busy right now for all these questions, ring later on" which I wasn't happy with but I understand that people can get busy. Anyway I called back around 4:00 and it sounded like the same person and she said " if you wanted an emergency appointment you should of called earlier, there's nothing I can do" which I didn't like hearing but from this experience I thought I should share this and want to put an complaint in as I'm not happy with how unprofessional this practice is. Never experienced anything like it. Please fix your staffs attitude and have better patient care!
Emily Jones
Emily Jones
23:33 30 Jan 18
Can't believe what I just seen!! Wanted lip fillers but was just doing my research before actually going ahead with any treatment. Came across you guys & seen the lovely reviews and was about to ring but then I seen a response of smile works saying it's " not a right it's a privilege to come to smile works" and I am very put off! I am a dental nurse and I wouldn't dream of ever saying anything like that to a patient. What happens to the patient is always right?Can I just remind you that you're not a privileged company, you should see your patients as the privilege not the other way around. Should give a big Thankyou to all the nice reviews you have and humble yourself because your good luck can change very quickly.I was actually going to apply for a job here but is it too much of a privilege to work here? How silly this practice is. Wouldn't wanna work for this place, such a shame
Amy Hollies
Amy Hollies
16:20 02 Feb 18
I've recommended Smileworks to a few people now, as I've had nothing but good experiences within the past 6 months. I decided to get my braces fitted here because I thought, with all the good reviews, I couldn't go wrong. I'm so glad I braved it because the results, only 5 months into the treatment, are amazing!!! MJ and Georgi are absolutely lovely. They're so friendly, and really just make you feel so comfortable there, which is a massive plus for nervous patients, as I was to begin with. The waiting area and reception is so fun. It makes a really nice change to what you usually see in a dentists waiting room. So, if you're thinking about going to Smileworks, do it! They're fantastic 😀
Sarah Hornby
Sarah Hornby
21:05 04 Feb 18
I needed an emergency appt & got one quickly. I needed a tooth extraction - I had an excellent (female) dentist who gave a really good local (enough & I could still feel my face!). The extraction was tough but I was well cared for. I've not had any problems at all since and I had it taken out 4 days ago. Thank you.
James Piper
James Piper
02:19 13 Feb 18
Great dentist, just had my brace removed and really happy with the results. All the staff are really friendly and welcoming. The late opening hours are a bonus too, so you have lots of flexibility when booking appointments. Would highly recommend.
Chris Brady
Chris Brady
14:11 17 Feb 18
I had the best first appointment. I had to change dentists because the last one was simply not fixing my issues. I was very hesitant to try a new dentist but I am glad I did. The staff are very polite and attentive. Dentist office itself is exceptionally clean. After my check up everything was explained well. Very good experience .
Shan Parke
Shan Parke
15:56 14 Mar 18
Smileworks is easily the most professional, friendliest practice I have ever been too. All the staff are so welcoming and I would never go to another practice for any of my treatments after being see here! Smileworks is the best!
Emily Jones
Emily Jones
22:31 08 Mar 18
I was initially nervous and apprehensive. I hadn't visited this practice before but I had done my homework and went here on recommendation. I booked with MJ and went to have some work done with my upper lip & facial aesthetics. She put me at ease completely and I was expecting pain. It was so easy, straightforward, and I will definitely go back. I was a little tender the day after, but there was no discomfort on the day of treatment and it was much easier than having a dental filling 🙂 My result has been fabulous and I am very happy and would certainly recommend.
Angela Jones
Angela Jones
18:32 27 Mar 18
Great customer service and care! Friendly staff you feel home each time. I had my treatment with Billy and Eva and I'm so happy about the result. Definitely recommended
Gabriele Ganga
Gabriele Ganga
00:17 29 Mar 18
First went for an emergency fix, then second time for root canal treatment and veneers, splendid results!! Recommended it to my friend and he got his emergency fix done and was happy with it. I would recommend this dentist to everyone! Thanks Smileworks! You made me more confident now 🙂
Miz A.
Miz A.
23:01 03 Apr 18
A superb experience! From the initial call to the reception team through to the treatment and after-care level of service, my expectations were exceeded in every aspect. This is a very smart, clean, modern and friendly dental clinic with customers at the heart of service. The team of professionals take time to understand the issue, explain possible causes, possible treatments and put you at your ease. This was a first-class experience and although I don't live near here, I am considering switching from my regular dentist to Smileworks Liverpool. Oh and for aviation geeks, the clinic has an airline theme which is refreshingly different to the traditional style of dental surgeries.
Richard Salkeld
Richard Salkeld
18:47 08 Apr 18
I chose Smileworks for my braces and could not be happier with my decision and have been recommending them ever since! There is always a friendly atmosphere at Smileworks and I’m always talked through what will be happening during my appointment. The late opening hours are perfect for fitting in around work and I have never had to wait longer than my given appointment time on every visit so far. In just 5 months Smileworks have managed to drastically straighten my teeth which I didn’t even think was possible after expecting a minimum of 1 year treatment!
Chelsea Borrow
Chelsea Borrow
21:35 19 Apr 18
Honestly the best customer service I have ever received. The receptionist is so friendly and helpful and the staff who looked at my teeth were very professional, always making sure that I was okay throughout. Nothing was too much trouble and they made sure that I left with full knowledge of what my teeth whitening procedure was going to be and answered all questions! Will definitely be recommending to friends and I cant wait to come back for my next appointment!
Sophie B
Sophie B
11:20 28 Apr 18
From my consultation to the end result I received the best customer service I have experienced. I was looked after by Paula and Emily who were both so welcoming, friendly and helpful and answered all of my questions. The consultation itself was so in depth and helpful and I learnt things that no other dentist had told me. I would recommend this place to anyone wanting dental treatment and I would definitely return.
Amy Robertshaw
Amy Robertshaw
14:23 29 Apr 18
Excellent treatment performed by professional dentists. I did NOT feel the dentist's hands when digging the tooth that caused a strong pain. I did NOT feel at all what happened:) smile and thanks a lot after 30 min of treatment. A narrative: The clinic gave me a fast track consultation as an emergency appointment when I call them in the early morning because of sudden and increasing pain over night after passing another clinic in a day before. Recent equipments of x-ray 4k that can take images of teeth and identity problems before handelling any treatment clearly after 5 min. The clinic is on high standards. It is highly appreciated and highly recommended. Thanks a lot.
Hany Ahmed
Hany Ahmed
02:13 31 May 18
The customer service at this dental practice is some of the best I have experienced in any organisation period. All staff are a credit to themselves and their employer. Friendly, bubbly, knowledgable and considerate. The treatment was top class, the facilities brilliant and the location very central and convenient. I don't often bother to leave reviews on Google, but I think it's worth the effort this time. Well done to all at Smileworks - outstanding.
Paul Gregory
Paul Gregory
21:16 13 Jun 18
Amazing customer care and advice and treatment for removal of a very painful wisdom tooth. NHS removal via my own dentist was going to be 6-8weeks waiting time. Smileworks were very understanding and arranged emergency appointment and then an extraction within a few days. There were no complications and the whole experience was first class. Everything was explained and there were excellent follow up calls to check I was Ok and no issues. So glad not to be taking anymore pain relief. Am considering switching my dentist!
Mike Whiting
Mike Whiting
14:44 27 Jun 18
I booked an appointment having not been to the dentist for a while through Kerry who was very helpful. My consultation was completed by Bambi and Ewa. My appointment was very thorough and I was extremely impressed with the level of service. I would definitely recommend smileworks to my friends and family. Thank you for looking after me!
Ste Glover
Ste Glover
18:54 27 Jun 18
Amazing!In order to get braces I have done a comprehensive research and booked initial appointments in several places in Liverpool.I have found out that in many of them I wouldn’t be treated by an orthodontist, but by a person who only has a certificate (and is lacking the knowledge and experience that an orthodontist has), and in some places there was a weird, cold, "we don't really care" attitude, plus I would only see a dental nurse.Smileworks keeps it's standards high, will always welcome you like an old friend, with smiles and care! Laurence, the orthodontist, very nice and very professional guy, investigated my case, went through a treatment plan with me, and I left happy, knowing I found my place and that I can trust them.My first appointment with Smileworks was 10 months ago, and since then I enjoy every visit, every conversation, every appt follow up, everything about this place! Great energy, great people and great results. It’s a no brainer, I can’t recommend it enough!Thank you for creating such an amazing experience for your customers!
Maja Socha
Maja Socha
11:13 03 Jul 18
Amazing place to make yourself more confident and happy about your smile. All team are really friendly and helpful. Dr. Laurence is fantastic made me feel so comfortable and relaxed, he is so knowledgeable and explains everything!
Roma Neverdauskaitė
Roma Neverdauskaitė
16:49 05 Jul 18
Amazing!In order to get braces I have done a comprehensive research and booked initial appointments in several places in Liverpool.I have found out that in many of them I wouldn’t be treated by an orthodontist, but by a person who only has a certificate (and is lacking the knowledge and experience that an orthodontist has), and in some places there was a weird, cold, "we don't really care" attitude, plus I would only see a dental nurse.Smileworks keeps it's standards high, will always welcome you like an old friend, with smiles and care! Laurence, the orthodontist, very nice and very professional guy, investigated my case, went through a treatment plan with me, and I left happy, knowing I found my place and that I can trust them.My first appointment with Smileworks was 10 months ago, and since then I enjoy every visit, every conversation, every appt follow up, everything about this place! Great energy, great people and great results. It’s a no brainer, I can’t recommend it enough!Thank you for creating such an amazing experience for your customers!
Maja Socha
Maja Socha
11:14 03 Jul 18
Paula & Emily treated me very thoroughly and did a very good job at putting me at ease. The practice is very clean and modern. Dr Lawrence has also been brilliant. I have absolutely nothing negative to say, so glad I found this practice!
Jennifer Josephine
Jennifer Josephine
17:54 25 Jul 18
OMG! If you're looking for an outstanding consultation or just wanna make yourself prettier, then Smileworks is THE place! Excellent clinicians, very talented, and performing only at the highest possible standard! Love it 😍
Georgiana Taulea